John Nagle

Emotional labour involves us aligning private emotions with organizational expectations and involves either “deep acting” or “surface acting”.
Deep acting occurs when a worker draws upon emotions they believe to be authentic to achieve a strong relationship with customers. Surface acting is when someone displays emotions they believe are inauthentic to conform to work rules and norms

The power of cultural racism is that it can be applied across a range of countries to their migrants. In cultural racism, the host nation constructs itself as an ethnically homogenous national society whose traditional ways of life are threatened by migrants who supposedly refuse to integrate

our access to choice is limited by the social groups we are members of