Believe it or not, in your “emotional toolbox” you have a powerful and often unused weapon that can defuse 99% of your arguments and solve your relationship problems in a very short time.

In your personal life, in your love life, with friends and at work.

In this book you will learn

— understand why until now you have ignored the most precious relational tool that nature has made available to you

— what are the canonical barriers that hinder (and often end) your relationships (but how … until yesterday we got along so well)!

— to recognize the pitfalls to be avoided when supporting a dialogue or an argument, but above all to make your own this secret competence so underestimated as precious.

We are, of course, talking about ACTIVE LISTENING.

— The bad news is that until now you have not actively listened to your wife, your friends, your colleagues. Their messages, their emotions, their emotional demands have flown over your mind for just a moment, then fled away.

Chances are you will continue to behave this way throughout your life. It's not your fault, and many do it without qualms: this is a subject they don't teach in school.

However, it's time to start grasping what your interlocutor is trying to communicate to you in a firm, empathetic and connective way.

The good, indeed very good, news is that as of today.

— you will be aware of the potential of silence and reflective listening.

— You will learn to create an authentic connection with whoever is in front of you.

— you'll be able to achieve tangible results in record time because believe me, it takes very little to achieve a mammoth improvement.

Your friendships, romantic, work and family relationships will finally be able to reach the next step: the one where, instead of feeling, you really start to “listen”.

TABLE OF CONTENTS

Introduction
Why it is so important to actively listen
Common barriers to active listening
The four components of active listening
Improve your active listening skills
Reflective listening
Pitfalls to avoid
Conclusion
Deepening: Emotional Intelligence
Introduction to emotional intelligence
What is emotional hijacking?
10 exercises to strengthen your team's emotional intelligence
Deepening: The Emotional States
Primary emotions
Where do we feel our emotions?
Deepening: Communication and Relations
What's the best way to get out of a conversation where there's no end in sight?
How can you keep the level of conversation high?
Can you recommend daily exercises I can do to improve my charisma and be more confident?
What to do when you have difficulty talking to people?
Deepening: Speaking in Public
Eliminate stage fright and boost your self-esteem
Interaction with viewers

Thomas J. Robertson

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